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Special Packages NEW
5000 Business Cards
+ 5000 Postcards (4x6)
 
5000 Business Cards

+ 5000 Postcards (4x6)

+ 5000 Trifold Brochures

 
Monthly Specials
Monthly Specials On
Several Products
 
Business Cards & Plastic Cards
5000 2"x3.5" Business Cards
16pt paper (4/4) Only $79
 
POSTCARDS
Full Color Postcards
on 16pt paper
 
Banners
3'x6' 13oz Banner
Full Color Scrim Vinyl
 
2'x5' 13oz Banner
Full Color Scrim Vinyl
 
Brochures
Full Color Brochures
w/ Different Coating Options
 
Calendars
1000
12x12 24 Page Calendar
 
1000
12x12 28 Page Calendar
 
Flyers
500 8.5"x3.667" Flyer on
100LB Gloss Book with AQ
 
500 8.5"x11" Flyer on
100LB Gloss Book with AQ
 
Akuafoil NEW
Akuafoil Business Cards
on 16Pt with UV Coating
 
Akuafoil 8.5x5.5
on 16PT Postcards
 
Direct Mail Services EDDM NEW
Mail 4x6 Postcards
16pt full color
 
EDDM
Every Door Direct Mail
 
Door Hangers
1000 4.25 X 11 Door Hangers
100LBGloss Cover Aqueous
 
1000 4.25 X 11 Door Hangers
16 PT (4/4) UV
 
Letterheads and Envelopes
250 9.5"x4.125" on 70lb
Premium Uncoated Text
 
250 8.5"x11" Letterheads
Premium Uncoated Text
 
Notepads NEW
Notepad on 70LB Premium

with Chipboard Backer

small QTY now available

 
EndurAce NEW
500 4x6 EndurACE
4/4 Postcards
 
500 5x5.5 EndurACE
TABLE TENT 4/0
 
Magnetic Products
Pair (2)
12" x 24" Hi-Res Magnets
 
Multi-page Booklets
250 8.5x11 12 Page Booklet
On 100LB GLOSS BOOK AQ
 
250 8.5x11 20 Page Booklet
On 100LB GLOSS BOOK AQ
 
Posters
1000 18" X 24" Posters
on 100LB Gloss Book with AQ
 
1000 24" X 36" Posters
on 100LB Gloss Book with AQ
 
Presentation/Pocket Folders
1000
9 x 12 Standard
 
1000
9 x 14.5 Legal
 

Signage & RollUp Banners NEW

Roll Up Banners/Flags
Yard Signs/Foamcore etc
 
Promotional Items & T-Shirts
Mugs, Buttons, Tshirts
Puzzles and more
 
Stickers NEW
1000
2" x 3.5' Stickers
 
1000
3.25" x 7.5" Oval Stickers
 

Aliya Magazine - Get your free copy today
Privacy

RETURNS/REFUND/REPRINT POLICY

 

We reserve the right to update and revise this Returns/Refund/Reprint Policy without prior notice to reflect changes in our policies, services and/or in response to our customers' feedback. When we do make changes to this Policy we will revise the "last updated" date at the top of this Policy. Please make sure that you review it frequently as any time you place an order with Piranha Graphics the current Returns/Refund/Reprint Policy will apply.

 

We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department and a Piranha representative will be pleased to help address any general issues you may have with your print job.

 

If you believe your print job is defective or has not otherwise met your requirements please contact Piranha Graphics, IN WRITING via the online support system (CONTACT PAGE), within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:

 

1. We will reprint the print job with rush production.

 

2. We will refund the original order price.

 

We reserve the right to request samples of any allegedly defective merchandise prior to either of the above resolutions being agreed to.

 

A Customer Service representative will generally contact you within 24-48 hours of us making the determination that a reprint or refund is appropriate in order to confirm the approved solution. If you do not make contact with our representative within five (5) business days of their first attempt to contact you with the approved solution we will assume that the issue has been otherwise resolved and no reprint or refund will be given. Once the approved solution is agreed then, unless we agree otherwise, you must return the entire original print order to us, at the address provided by our Customer Service representative, within 15 calendar days after the date the solution is approved. If you do not return it within this time frame you agree that the original order will be charged against your credit card on file with Piranha Gaphics.

 

A refund or reprint will only be possible after an approved solution has been authorized and, unless we agree otherwise, provided that the entire original print order has been returned to and received by us.

 

When applicable, a refund will be issued within 10 business days of our receipt of the original product order.

 

A reprint will begin rush production within one (1) business day of our confirmed receipt of the product or such earlier time as we may agree to.

 

The forgoing is Piranha’s sole responsibility with respect to a defective order. To the maximum extent permitted by law, Piranha is not responsible for any indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Piranha has been advised of the possibility of such damages), resulting from the order.

 

The following are some guidelines and examples of issues that do not constitute grounds for a refund, or a return or reprint of a product:

 

An order that is refused at time of delivery or undeliverable orders. (We will reship the product at the customer's expense if requested).
The product is lost, delayed or returned to Piranha due to an error made by the customer in submitting the proper shipping address. (For product that is later found or that is returned to us we will reship the package with a corrected address and charge an additional shipping fee for the shipment).
Product that is delayed in production and/or shipping as a result of the customer providing inaccurate information.
Product that incurs a higher shipping charge as a result of the customer providing inaccurate information.
Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. Piranha does not make any changes on customer files.
Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
Products that do not exactly match color or ink density. Piranha does not color match or match customer specified ink density.
An inability to print or write on the product, unless the product description states otherwise. A typical UV coated product cannot be printed or written upon. Matte finished products may or may not accept printing or writing. We recommend that you order a sample from us and test it using the printer you will use before placing a final order. Piranha is not responsible for an inability to print or write on a Product, unless the product specifically states that it is suitable for this purpose.
Orders that are duplicated as a result of customer error.
Orders that are canceled after the order has entered into production (or any process thereafter).

 


Orders that contain dated materials that arrive after the relevant date or with insufficient time to use the material as intended. It is a customer’s responsibility to allow sufficient time when placing an order for time sensitive materials.
A customer’s violation of any of the terms and conditions governing the use of Piranha’s website and/or ordering of product.
Viruses, worms, trojan horses and other forms of harmful or malicious code that are not detected or removed using Piranha’s standard virus/malicious code detection procedures.

 


Loss, corruption of, or damage to your personal information, Customer Content, order history or related information that is stored by Piranha.
Our failure to notify you of any delay, loss or damage in connection with your printed products or shipment or any inaccuracy in such notice.
The release of an order by the shipper without obtaining a signature.
Please note that Piranha’s provision of advice, assistance or guidance either on this Website or via our Customer Service representatives does not constitute an acceptance of responsibility or liability for any problems that may arise in connection with any print order or services provided.

 

CUSTOMER PROVIDED CONTENT

 

For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, "Customer Content") to Piranha for inclusion in print products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to Piranha you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold Piranha and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by Piranha in defending against such suit, demand or claim.

 

Piranha does not maintain Customer Content indefinitely. Customer Content uploaded to the Website with an associated order will be kept on file for a period of up to fifteen (15) days. At the end of that time it may be deleted and irretrievable. Please note that Customer Content uploaded to Piranha cannot be used to re-order an additional print job; it is only maintained for reprint purposes.

 

You agree that you will not send, upload, post or otherwise transmit to Piranha any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, pornographic, lewd, lascivious and/or obscene; (ii) which invades another person's privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the United States; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of Piranha and/or or any servers or networks connected to or used in connection with the delivery of such service and production.

 

You acknowledge that Piranha does not pre-screen Customer Content, but that Piranha reserves the right to do so at any time and that Piranha and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Customer Content and/or to refuse to fulfill a print job or order that violates these Site Terms or that may otherwise be objectionable. You further acknowledge and agree that Piranha may preserve Customer Content and may also disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Site Terms; (c) respond to claims that the Customer Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Piranha, its employees, users and the public in general.

 

Regardless of the upload of Customer Content to this Website, and/or the inclusion of Customer Content into any product or service offered through this Website, Piranha, retains all of its rights in and to all Site Content on this Website, whether created by, for or on behalf of Piranha.

 

PRODUCTION TURN AROUND TIME

 

Piranha's standard turnaround is dependent on the product ordered; if you do not specify otherwise you will be charged for standard turnaround for the relevant product.

 

Turnaround times do not include shipping time. The estimated date you will receive your order is a combination of the selected turnaround time and shipping time. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.

 

For your convenience, depending on the product ordered, Piranha offers a variety of different production turnaround times. Not all of the following turnaround times are offered on every product; the available turnaround times will be listed with product as part of the order process.

 

Next Business Day -- all production ready jobs received and confirmed by no later than 10:00 a.m. will be ready by the end of the next business day. Production ready jobs not placed and confirmed by 10:00 a.m. will be treated as having been received before 10:00 a.m. the following business day. Rush orders cost extra. Please contact your sales representative for details.

Next Day Plus 1 - - all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready the by the end of the second business day after receipt. Production ready jobs not placed and confirmed by 1:00 p.m. will be treated as having been received before 1:00 p.m. the following business day. Rush orders cost extra. Please contact your sales representative for details.

 

2-4 Day -- all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the second business day after receipt and 1:00 p.m. on the fourth business day after receipt. Rush orders cost extra. Please contact your sales representative for details.

 

5-7 Day -- all production ready jobs received and confirmed by no later than 1:00 p.m. will be ready between 1:00 p.m. the fifth day after receipt and 1:00 p.m. on the seventh day after receipt. Rush orders cost extra. Please contact your sales representative for details.

Please note: – Turnaround times for jobs that Piranha does not deem production ready (e.g., those with problems or that require a proof) will not begin until the job is approved and ready for production.

 

OVER/UNDER RUN

 

Although we endeavor to ship the quantity ordered, Piranha reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run. If an exact quantity is an absolute necessity please contact one of customer service representatives.

 

ORDER APPROVAL/PROFING

 

Piranha has and assumes no obligation to proof or otherwise review the content or layout of your order. Even if a Piranha customer service representative has inquired as to the attributes of one of your prior orders, you are not entitled nor should you assume that Piranha will review any other order you place. Orders are printed in their "as submitted" form and the customer is fully responsible for final proof and layout verification and approval prior to submission to the print process. Piranha DOES NOT make any changes on customer files. Once you submit an order to the print process you are agreeing that you are fully satisfied with the document layout and content and you accept responsibility for any errors therein. Piranha will assume that you have verified the spelling, grammar, content and layout, etc. are all correct and it will not accept any liability for errors such as misspelling, grammar, damaged fonts, punctuation, transparency, overprint, improper layout, bleeding, erroneous cut or fold lines, die lines or crop marks, sizing, etc.

 

Piranha does not provide proofs of any order unless the customer requests it as part of the order process and it is an option available for the product. If you request a proof then it is your responsibility to verify the proof against the original (and to correct any spelling or grammatical errors, etc).

 

If a proof is requested, then your job will not be processed or deemed production ready until you have approved the proof in writing. Please be aware that this may impact the job turnaround time.

 

ORDER CANCELLATION

 

A print order can be canceled at any time prior to it entering into production. If you cancel an order prior to it entering into production a Piranha Customer Service representative will inform you of any cancellation charges incurred. (Please allow at least 10 business days for any refunded monies to be credited to your account). A print order cannot be canceled and no refund will be given once it has entered into production or any process thereafter. No refunds are issued for Logo and Graphic design services. All cancellations must be completed through this website by emailing us thru the contact page. WE DO NOT TAKE CANCELLATIONS OVER THE PHONE.

 

SECURITY AND PRIVACY

 

To order products from Piranha it will be necessary for you to provide certain personal data or other information to this Website via the Internet and we are committed to taking all reasonable steps to safeguard your personal data or other information. We use secure servers and encryption software and various other precautions, but no system is infallible. Such information could potentially be subject to interception or alteration by third parties and it is not possible for Piranha to guarantee absolute confidentiality or security. The information Piranha collects and how it that information is the subject to Piranha's Privacy Statement.



 

All prices are for US Domestic orders only.

Product Availability: Products usually ship between 48 and 72 hours, excluding weekends. Orders must be received by 9 am EST.

 

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